Grandstream GXE Review In today’s increasing cost-conscious economy, SMBs are looking for feature-rich IP-PBXs at the lowest call. Fortunately, Grandstream’s GXE and GXE products not only have the basics, they also have some advanced functionality such as call queues – and at . Buy Grandstream GXE IP PBX – 4 Port: Networking Products – ✓ FREE DELIVERY possible on eligible purchases.
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Grandstream GXE and GXE IP PBX
This determines how often callers will be updated on the status of the queue via an uploaded update message. It provides a quick set-up wizard, which is pre-configured with basic call settings that enable you to quickly configure your GXE.
Although the auto-provisioning didn’t work, I was able to manually add the phones with no trouble. Grandstream grzndstream me a GXE for a test drive review. This field lets you set the maximum amount of time that callers will wait within the queue before being forwarded to voicemail.
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You can dial the conference bridge extension to join, or even invite other participants by entering in their extension from the web interface. This field allow users to set how many callers can be within the queue simultaneously.
The GXEx series supports parallel simultaneous ringing, as well as serial or round-robin ringing. After configuring some extensions, the next step was adding some trunks. I liked that I was able to record the auto-attendant greeting from the web admin simply by choosing my extension gde ring, but the same is not true for users. Hooking up the GXE was a snap. Tagged call queuesfaxfxofxsgrandstreamgxegxeip phoneip-pbx grandstrwam, phone systemvoip: You can simply dial the conference bridge extension to join, or even invite other participants 502 entering in their extension from the web interface.
Grandstream Gxe5024 4 Lines IP PBX
I asked Khris Kendrick, Sr. Then click the Compare button below to view them side-by-side.
I logged into the default IP address I still find it amazing that such a lightweight PBX can pack such a powerful punch. Lets you set the priority of the call queue from the drop down list. One of the most powerful features of the GXEx is the ability to define call queues so calls are answered in the order they were received and assigned to agents with the best skills.
This is done per extension, so users can simply logon to their web portal using their username and password and retrieve their voicemail and faxes. Adding various auto-attendant menus such as business hours, after hours, and holidays was pretty straightforward.
Next, I figured I’d try some third party phones to see if the auto-provision worked with them as well. Serial – Agents ring one at a time based on availability.
Maximum Caller Wait Time: After configuring some extensions, the next step was adding some trunks. If skill-based routing is enabled, users can configure the call to be routed to the least skilled or most skilled agent first. While this may not be critical for SMBs, as companies do grow, they can deploy multiple GXEx devices if they so desire and have a unified extension dialing plan that routes calls over IP.
Unfortunately they can’t ring their desk phone from their personal web portal to record their personal greeting.
Grandstream GXE and GXE
Designed from ground up to support distributed IP communications, intelligent unified messaging, advanced application integration and popular PBX features, the Grandstream GXE product family also optimally integrates legacy PSTN trunk and telephone interfaces for fail-safe hybrid communication needs in all circumstances including power or network loss.
Many SMBs are willing to sacrifice some advanced telephony features to just get the basics, including call transfer, three-way conferencing, auto-attendant, and voicemail.
I asked, “Since this product was launched, how has this been performing in your channel? Internet Telephony Magazine Table of Contents. It also supports “Agent Call Wrap-Up Time” which allows users to specify the amount of wrap-up time an agent will have before receiving another call time between two calls.
Serial Ring Attempts Per Member: Overall, defining call routing rules and auto-attendants was pretty easy to do. The GXE supports four analog lines, so I configured it to use a four-port Teltone analog simulator very easily. This is very helpful to debug certain configuration issues and do SIP troubleshooting.
For unified messaging, it supports a voicemail-to-email feature with the ability to set the proper SMTP settings for proper email routing.
Comments about this site: The Grandstream GXE has been discontinued. Subscribe to Blog via RSS. Hooking up the GXE was a snap. Of course, they can also dial into the voicemail system and record their greeting. It lets you select days of the week as well as specify exception dates, i.
This is very helpful to debug certain configuration issues and do SIP troubleshooting.
Circular – A different agent will ring first each time a caller enters the queue. It’s very small and lightweight partly due to its use of Flash memory and not a hard drive.